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AI Value Generator Survey
Put the power of ServiceNow AI to work with Atos. We combine deep platform expertise and industry knowledge to build customer-focused AI strategies that maximize your investment, accelerate adoption, and deliver meaningful results. This approach drives efficiency, agility, and long-term value across your organization.
What can AI do for your organization?
To receive your AI Value Summary document, outlining how the productivity gains from AI could affect your bottom line, enter your industry and use the sliders below to describe your organization and current environment.
Industry * Mandatory field
Please select an industry
Number of Employees
Number of employees at your company as of the last year end.
5
5,000
50,000
100,000
>100,000
Number of Service Desk Agents (FTEs)
Number of service desk agent full time equivalents. Includes full time equivalent for any agent who supports user, employee, or customer requests.
0-50
50-
100
100-
1,000
1,000-
2,000
>2,000
Number of Incidents & Cases
Issue related per month. Include interactions at a contact center that do not result in the creation of a case or incident.
0-
5,000
5,000-
10,000
10,000-
50,000
50,000-
100,000
>100,000
Number of Changes
A change is the addition, modification of removal of anything that could have an effect on IT services. This includes Changes to the IT infrastructure, processes, documents, supplier interfaces, etc. These are often categorized into Standard, Normal, and Emergency changes. Please include all changes in your response.
0-
2,500
2,500-
10,000
10,000-
50,000
50,000-
100,000
>100,000
Avg Active Effort to Resolve IT Incidents
This is the time spent actively working on resolving the issue or request. It includes time taken to triage/understand what is needed, conduct research, fix what is broken, and communicate / document the resolution. It includes time on the phone with the user/customer and any other communication. This figure is generally between 15 minutes and 3 hours depending on the complexity.
5-
30 mins
30-
60 mins
60-
90 mins
90-
120 mins
>120 mins
Please select your answers and click ‘Confirm’ when you are ready to proceed.
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